About us


Cheshire West Citizens Advice Bureau provides free, impartial advice and information on a range of issues. We can help with most problems from employment, benefits, housing and debt. Our advice is independent and completely confidential.

We deliver the aims and principles of Citizens Advice Bureaux nationally by offering a comprehensive service of information, advice, advocacy and representation, and by working actively for change in the policies and practices of organisations that impact on the lives of our clients.

Get advice

The Citizens Advice service offers practical, up-to-date information and advice on a wide range of topics, including; debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems.

You can get advice on line from:


You can see our Bureau opening hours and services by selecting your most convenient location:

Our advice page also lists our Bureau opening hours and services offered.

Consumer Empowerment


Consumer help and information for you. Read about our partnership here

We've commissioned some videos about Pensions and Investment Scams

View the Citizens Advice Big Energy Savings Week video

Family Email Advice Line

Are you looking for advice in matters of family law?

The Family E-mail Advice Line (FEAL) is a FREE service offering independent, written legal advice on all family issues. The scheme is operated by postgraduate students at The University of Law, Chester centre. All advice is given in writing and is closely supervised by a practising solicitor, University tutor or external supervising solicitors if appropriate. As a client, you can be assured that the service you receive will be professional and to a standard similar to that offered by high street solicitors. 

To access the service select our terms and conditons page

More details about the public services offered by the University of Law can be found on their website